The collection and utilization of data have become more valuable than gold for a majority of enterprise companies. Putting technologies in place that collect this data and make sense of it while it’s still valid is a priority for many organizations.

Based on innovations in computing and networking, next-gen capabilities like artificial intelligence are expanding the boundaries of what enterprise companies can do.

WillDom is on the front lines of tech innovation

WillDom is on the front lines of utilizing AI and other next-gen technologies to manage the talent management process. As of May 2021, many areas require proactive attention with WillDom’s current ecosystem of 3200 best-in-class technical talent across 5 offices in Argentina, Bolivia, El Salvador, Paraguay, and Ecuador.

AI can play a large part in helping to manage our technologists, processes, and relationships with our clients. 

Here are a few ways that our proprietary WAVE platform is utilizing AI to help business processes and talent management tasks:

• Sourcing

WAVE has distinct sourcing capabilities: We have organized our talent pool into different “engagement & validation” layers. Starting from the most strongly validated developers, who have already proven to be very aligned with our model and projects, and moving outwards towards buckets of talent that will have to go through some extra validation to ensure alignment with our business model.

This gives us leverage to quickly respond to client talent management and staffing needs in less time and with high quality, which are usually two mutually exclusive variables in this game. Additionally, for our Agile Teams service, we rely on the organization of our data and our AI capabilities to help build a dedicated team that is best geared toward supporting our clients.

• Interviewing

WillDom’s platform has developed an integrated, objectivity-bound interviewing module to assess the candidates’ quality from various standpoints.

Information about the candidate is included throughout their journey with WillDom, with a complete history timeline including interviews, notes, positions applied for in the past, and other strategic information that helps maintain the integrity of the caliber of resources WillDom provides.

• Technical expertise through randomized, level-specific tech probing questions.
• Soft skills through a standardized, behavioral-based scale that helps us measure and compare vital soft abilities such as communication, client-facing, and flexibility, cross-referenced with the VUCA vectors, are relevant in the current world of work.
• English conversational level through an internationally recognized scale system that helps us gauge the communication aspect even further. 
• Align to our projects/business model (through crucial aspects such as “contractor format,” project length, pay rate, etc.).
• Logical thinking & problem-solving abilities through a proprietary questionnaire integrated into WAVE that helps us rate candidates more objectively.

After every interview on the WAVE platform, a survey goes out for the interviewee to complete so they can share their feedback and experience. We’re proud to say that we have a very high percentage of interviewee satisfaction – 96.8% over the last 12 months and 96.2% during the previous three months.

• Client presentations

WAVE allows our Talent teams to conduct “candidate-centered” presentations to our clients. Our talent management platform is designed to trigger alerts for following up with candidates, informing them of the following steps or last updates, and reconnecting after some time has passed without them being on an active project. All are designed to maximize the developer’s journey.

WAVE also plays a critical role in helping to build teams for our Agile Teams service and presents them to clients for co-creating business solutions to provide further value. This topic will be detailed in the next post in this series.

• Onboarding

The platform integrates all concerning areas during this critical step in a developer’s journey: the first days in the company/project/client.

Through Kan-ban-based modules, our critical areas of Talent, Delivery, and Marketing, with product support from emails, WAVE access, Slack, Wiki, etc., can seamlessly interact and collaborate to co-create world-class candidate onboarding experiences.

Specific tasks are created and assigned to each individual involved in the project, ensuring they complete the necessary steps and actions to align on project details and work cohesively with colleagues to deliver the quality of work our customers deserve.

Similar to the survey we send to interviewees, we ask our developers and technologists to share their thoughts after onboarding.

Again, with everything that goes into providing a seamless onboarding experience, we’re proud to have high marks in this part of the developer’s journey, with satisfaction at 86.1% over the last 12 months and 88.3% during the previous three months.

More About Wave

The WAVE platform provides a streamlined approach for all community members to communicate quickly and efficiently. With team members being located worldwide and usually consisting of a mixture of remote staff and those in-office, conversations must happen in real-time so that client demands can be adequately met.

Additionally, our clients receive this capability and effortlessly contact and interact with every WillDom member on their team. 

WillDom was predicated on the belief that technology can change how we interact with our world, so building our solutions and services that cater to an excellent experience for our tech ecosystem, partners, and clients is aligned with our vision, and we’re practicing what we preach. 

As you can see, so many elements come into play when dealing with talent management. By incorporating innovative technology and using data to guide our decisions and processes, we continue to see explosive growth. With WAVE, we can effectively manage our technologists, which translates to an excellent experience for our community and continued success for our clients.  

In our next post about WAVE, we’ll dive into detail about how assignments are handled and continue to discuss the relationship between talent management and the platform.

We Can Help You Improve Your Company’s Talent Management!

To learn more about our WAVE platform and its capabilities in talent management, please visit our “WAVE by WillDom” section of the website and connect with a WillDom expert, or reach out by following us on LinkedIn.